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Yellow Couch

Frequently Asked Questions about Mediation

At Montage Mediation, we are dedicated to helping clients navigate difficult situations and find peaceful resolutions. Our mediation services cover workplace, civil, and commercial disputes, giving our clients a safe space to have their concerns heard and addressed. Our experienced and compassionate mediators work closely with each party involved to ensure that everyone feels heard and supported.

How can Mediation Help?

Mediation is a way to mend relationships when there is a disagreement between two or more parties.

Mediation is held by a neutral, impartial person (a ‘mediator’). The mediator does not take sides but is there to help everyone involved find a solution they can all agree to.

Mediation is not about judging who was right or wrong in the past, but looks at how to agree on working together in the future.

Mediation is a quick way to resolve a disagreement and is:

  • less formal

  • flexible

  • voluntary

  • confidential

  • usually not legally binding

How much does Mediation cost?

The cost of mediation varies depending on the time involved to carry out the mediation.  This will be specific to each case and can be estimated following a discovery session to understand the complexity of the situation, the number of participants, the aim of the mediation, etc.  The discovery session is free of charge and completely without obligation.

What are the benefits of Mediation?

There are many benefits of mediation. For example, mediation can help to:

  • resolve disputes much more quickly than following a legal course of action (most mediations are resolved on the day as opposed to legal actions which are nearly always long and protracted)

  • retain valuable employees/preserve future relationships

  • reduce the stress involved with more formal processes, such as going to court or an employment tribunal

  • avoid paying high costs, for example, legal costs or employment tribunal claims

Mediation outcomes are decided by everyone involved and can be flexible. Outcomes might include:

  • an acknowledgement of each party’s views

  • a commitment to change behaviour

  • a commitment to regularly review the agreement reached 

  • an agreement to review policies and procedures

  • an agreement to share work more fairly and provide more responsibility

Is Mediation voluntary?

Mediation is entirely voluntary; if you do not want to take part in mediation, you do not have to.  The voluntary nature of mediation is a large part of why it is so successful as parties do not feel obliged to take part and are aware that they can withdraw at any time should the process become uncomfortable.

Is Mediation confidential?

Mediation is confidential. The mediator will agree with everyone involved what information can be shared outside the mediation and how. If you do not reach an agreement, anything that’s been said during the mediation must be kept confidential and cannot be used in future procedures.

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