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Mediation Services & Conflict Coaching

What is Mediation?

What is Mediation?

Mediation is a form of assisted negotiation whereby a trained, impartial third party (the mediator) is appointed to assist in negotiating a resolution to a dispute. The mediator, in contrast to an arbitrator or judge, is entirely neutral and does not impose any decision on the parties, rather he/she facilitates open and honest discussion to assist them in reaching a mutually acceptable agreement.

Why should you consider mediation?

It saves money - Costs for mediation are much lower than the costs of being involved in litigation.

It saves time - The duration of any conflict is greatly reduced with most mediations reaching agreement on the day.

It saves relationships - Mediation helps to cultivate and preserve healthier relationships through parties negotiating their own solutions to a dispute.

How does mediation work?

  • Book a free discovery meeting using the link below.

  • I will listen to gain an understanding of your situation and advise on whether mediation is the best option in your case.

  • You'll receive a mediation information pack, a written summary of what we discussed on our call and details of my availability to book the mediation.

  • Once you've booked the mediation, I will conduct pre-mediation calls with both parties and send on relevant documentation in advance of the mediation day itself.

  • On the day of the mediation, parties will log in via links provided in advance (unless an "in-person" mediation has been agreed).

  • Follow-ups will take place individually with both parties after a pre-agreed period to check how things are going and establish whether you need any further support.

Areas of Expertise
Business Colleagues

Mediation in Family Business

Bridging Generations, Building Futures

Montage Mediation specialise in navigating the unique challenges and dynamics of family businesses. With deep-rooted passion for fostering harmony and sustainable growth within family enterprises, I bring not just my professional expertise in mediation but also my personal journey through the intricate world of family business.

Why I Chose this Path

My journey into the realm of mediation within family businesses is deeply personal. Having been part of my own family's business for many years, I've experienced firsthand the complexities and emotional intricacies that come with running a business with family members. The challenges of balancing family relationships with business objectives, managing generational transitions, and resolving conflicts without fracturing personal bonds are issues I've lived through. 

This firsthand experience fuels my passion for specialising in family business mediation. It's not just about resolving disputes; it's about understanding the layers of relationships, history, and emotions that make family businesses unique. My goal is to help families navigate these challenges, preserve relationships, and ensure the longevity and success of their businesses.

Our Approach to Family Business Mediation

Personalised Mediation: Understanding that no two family businesses are the same, we offer personalised mediation services tailored to the specific needs and dynamics of your family business. We delve deep into the heart of conflicts to find resolutions that respect personal relationships while advancing business interests.

Building Bridges Between Generations: A significant part of our work involved facilitating smooth generational transitions. We help families establish clear communication channels, define roles and expectations, and create succession plans that honour the legacy while embracing the future.

Empowering Families to Collaborate: Beyond resolving disputes, our mediation process aims to strengthen the family units ability to collaborate and make decisions together. We equip families with the tools and skills needed to address future challenges constructively, without needing external intervention.

Confidential and Neutral: Trust and confidentiality are the pillars of our mediation process. We provide a safe, neutral space for all parties to express their views, concerns, and aspirations freely and constructively.

Why Choose Us?

Choosing a mediator who understands the essence of family businesses can make a significant difference in the outcome of your mediation process. My unique blend of personal experience and professional expertise allows me to approach each case with empathy, insight, and a deep understanding of the nuances involved in family business disputes.

 

At Montage Mediation we are not just resolving disputes; we are nurturing relationships, supporting business growth, and building legacies. Let us help you write the next chapter of your family business story - one where harmony and success go hand in hand.

Contact us

Ready to find harmony in your family business? Contact us today to learn more about our mediation services or to schedule a consultation. Together, we can build a stronger foundation for your family and your business.

workplace mediation
Succulent Plant and Binder Clips

Workplace Mediation

Many types of dispute are suitable to be resolved through workplace mediation,

just some of which are listed below:

  • Inter-personal relationship issues

  • Disputes involving allegations of harrassment or bullying

  • Conflict over management styles

  • Communication issues

  • Disputes over claimed unfair treatment

Why do Employers need mediation?

  • It is fair and neutral - Impartial mediators are trained to facilitate fair discussion to reach a mutual agreement without involving other members of the team.

  • It saves time - Save on management time dealing with internal matters and avoid internal distraction affecting productivity.

  • It saves money - Costs involved with formal action are avoided.

  • To retain valuable staff - showing commitment to your team through mediation allows for continuity of successful working relationships through the conflict and into the future.

  • To conform to best practices - demonstrate commitment and conformity to legislation and best practice.

  • Mediation is confidential and gives both parties an opportunity to speak and be heard away from the workplace environment

Why does mediation work for workplace disputes?

Workplace mediation is a very effective way to resolve conflict amongst team members and avoid matters escalating to an employment tribunal claim or litigation.  Conflict in the office can quickly spiral and lead to huge internal disruption, costing the business heavily both in terms of lost production time and costly fees.  

 

Using a trained, neutral mediator to engage with both parties and help them to work through their issues and negotiate a mutually agreeable solution can quickly help to resolve tensions in the office before they begin to impact on others and cause stress and unrest amongst the entire team.  Agreements reached through workplace mediation tend to be successful because both parties have been fully involved in negotiating the content of any such agreement.

 

The aim of mediation is to reach a “win-win” agreement which works for both parties.  This is done through the mediator facilitating constructive, solution-focussed discussion and negotiation in order that both parties feel invested in any final agreement, thus maximising the chances of a successful long-term outcome for all concerned.

In the majority of cases a successful agreement is reached during the mediation itself.  Where this is not the case; often agreement is subsequently reached a short time after.

 

Workplace mediation can take place online or in person at or away from the business premises.  It is recommended that mediation takes place in an area away from other close members of the team to avoid the parties feeling uncomfortable throughout the process.  Online mediation reduces the costs and time involved for parties who may work in different locations and is often the preferred option for parties who would prefer not to mediate together in the same room or location.

How do I book workplace mediation services?

  • Book a discovery session using the link below

  • I will listen to gain an understanding of your particular situation and advise on whether I think mediation is the best option in your case

  • You will receive a mediation information pack; a written summary of what we have discussed and details of my availability should you decide to go ahead and book the mediation

  • Once you have booked, I will speak individually with both parties and send to each of them relevant documentation in advance of the mediation itself

  • On the day of mediation, parties will log in via links provided in advance (unless an “in-person” mediation has been agreed)

  • Following the mediation, I will feedback the outcome to you as the employer.  Please note that the amount of information you are provided with will depend on the consent given by both parties.  Either way, you will know if agreement has been reached

  • I will follow up with both parties individually after a pre-agreed period to check how things are going and to establish whether any further support is required. Again, the outcome of these follow-up discussions will be shared with you (the level of information again depends on the consent of the parties)

Landlord and Tenant Mediation
Colorful Building

Landlord and Tenant

Many types of dispute are suitable to be resolved through landlord and tenant

mediation, just some of which are listed below:

  • Property standards

  • Repairs

  • Entry rights

  • Rent arrears

  • Threatened evictions

  • Breach of tenancy terms

  • Security deposit issues

  • Noise/anti-social behaviour (except serious anti-social activity)

Why do Landlords need mediation?

  • It is Fair & Neutral - Mediators are neutral and trained to facilitate fair discussions to reach mutual agreement

  • Protocol & Legislation - Mediation demonstrates that landlords have made all reasonable attempts to resolve issues before pursuing any formal action

  • It Save's Time - Disputes are often resolved on the day, avoiding lengthy delays of formal action

  • It Save's Money - Costs involved with mediation are far less than incurring court costs and legal fees

  • To Maintain Control - Mediation aims for a “win-win” solution agreed mutually by the parties rather than a decision being imposed by the courts

  • To Preserve Relationships - Mediation is completely confidential and gives both parties an opportunity to speak and be heard

Why does mediation work for landlord and tenant disputes?

Mediation is a highly successful form of dispute resolution which involves a qualified (neutral) mediator assisting the relevant parties to negotiate a mutually agreeable settlement without the need for costly litigation and the lengthy timescales involved with the court process.  It is particularly successful in disputes between and a landlord and their tenant which are always time critical for the landlord in securing their future income from a property and for the tenant in securing the future of their tenancy and as such the security of being able to remain in their home without the fear of eviction.

Landlords are obliged to make all reasonable attempts to resolve issues with their tenants before issuing possession claims, and as such mediation is an excellent method of demonstrating that they have made every concerted effort to understand and meet the needs of the tenant involved where possible.  A successful outcome through mediation is far more cost-effective and far less time consuming than pursuing a claim through the courts.

 

Because participation is completely voluntary and the process is private and confidential, tenants are often willing to attempt to enter into mediation rather than face the possibility of the issue being dealt with through the courts.

The aim of mediation is to reach a “win-win” agreement which works for both parties.  This is done through the mediator facilitating constructive, solution-focussed discussion and negotiation in order that both parties feel invested in any final agreement, thus maximising the chances of a successful long-term outcome for all concerned.  The outcome of a mediation is entirely in the control of the parties, rather than decisions being imposed by a judge or jury in a court of law.  It is entirely the decision of the parties as to whether or not to settle, and if so on what terms.

In the majority of cases a successful agreement is reached during the mediation itself.  Where this is not the case; often agreement is subsequently reached a short time after.

How do I book landlord and tenant mediation services?

  • Book a discovery session using the link below.

  • I will listen to gain an understanding of your particular situation and advise on whether I think mediation is the best option in your case.

  • You will receive a mediation information pack; a written summary of what we have discussed and details of my availability should you decide to go ahead and book the mediation.

  • Once you have booked, I will speak individually with both parties and send to each of them relevant documentation in advance of the mediation itself.

  • On the day of mediation, parties will log in via links provided in advance (unless an “in-person” mediation has been agreed)

Civil and Commercial Mediation
Meeting at the office

Civil and Commercial Mediation

Many types of disputes are suitable to be resolved through

civil and commercial mediation, just some of which are listed below:

  • Insurance claims

  • Business partner disputes

  • Business supplier/customer disputes

  • Financial disputes

  • Intellectual property disputes

  • Neighbour/community disputes

What are the benefits of mediation?

  • Mediators are neutral and trained to facilitate fair discussions to reach mutual agreement

  • Disputes are often resolved on the day, avoiding delays of formal action and saving time

  • Costs involved with mediation are far less than incurring court costs and legal fees, so mediation saves the parties money

  • Mediation aims for a "win-win" solution rather than a decision imposed by the courts. The parties maintain control of the mediation process

  • Mediation is completely confidential and gives both parties an opportunity to speak and be heard

Why is mediation so successful?

Mediation is a highly successful form of dispute resolution which involves a qualified (neutral) mediator assisting the relevant parties to negotiate a mutually agreeable settlement without the need for costly litigation and the lengthy timescales involved with the court process.

Because participation is completely voluntary and the process is private and confidential, parties are often willing to attempt to enter into mediation rather than face the possibility of the issue being dealt with through the courts.

 

The aim of mediation is to reach a “win-win” agreement which works for both parties.  This is done through the mediator facilitating constructive, solution-focussed discussion and negotiation in order that both parties feel invested in any final agreement, thus maximising the chances of a successful long-term outcome for all concerned.


The outcome of a mediation is entirely in the control of the parties, rather than decisions being imposed by a judge or jury in a court of law.  It is entirely the decision of the parties as to whether or not to settle, and if so on what terms.

In the majority of cases a successful agreement is reached during the mediation itself.  Where this is not the case; often agreement is subsequently reached a short time after.

How do I book civil or commercial mediation services?

  • Book a discovery session using the link below
    I will listen to gain an understanding of your particular situation and advise on whether I think mediation is the best option in your case
    You will receive a mediation information pack; a written summary of what we have discussed and details of my availablity should you decide to go ahead and book the mediation
    Once you have booked, I will speak individually with both parties and send to each of them relevant documentation in advance of the mediation itself
    On the day of mediation, parties will log in via links provided in advance (unless an “in-person” mediation has been agreed)

What are the benefits of mediatio?

Conflict Coaching

Life coaching

Conflict coaching offers one to one coaching and support to anyone who may be in conflict and who is looking to explore their options in how they might approach a conversation with the other party. 

Conflict coaching is defined as a set of skills and strategies used to support peoples' ability to engage in, manage, or productively resolve conflict. In this process, Sarah works one-to-one with the coachee experiencing conflict with another person. The principle of the coachee investigating, considering and coming up with their own strategy is similar to that of mediation. 

Coaching may run over one or more sessions whereby the coachee goes away after one exploratory session to consider their options and return to brainstorm and evalute possible resolutions and strategies before finally coming up with a concrete action plan. 

What is conflict coaching?

Conflict coaching is a way of helping you discover and develop new and improved ways to approach conflict.

It helps you to explore, manage and strategise to deal with conflict.

It helps you to identify goals and to provide a supportive space to consider and evaluate the options and to facilitate you to decide on a way forward.

Conflict coaching is not therapy or mentoring but rather a future focussed process where you have a collaborative and supportive relationship with your coach. As you coach Sarah will guide you through the stages of explore, manage and strategy in a structured manner. She will keep your goal as the focus and be non-judgemental.

What is expected of me as a coachee?

As the coachee it is important that you are open and transparent. You need to be willing to share your concerns and objectives and have an open mind to explore possibilities. You need to have a commitment to the process, including being prepared to consider tasks set between the coaching sessions. Once goals have been set you need to commit to the responsibility of carrying out any agreed strategies. 

Book a Consultation
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